Privacy policy

What we collect

Your account: your email address, your name if you give one, a salted hash of your password or your Google account id, your plan and your settings.

Your episodes: the address and details of each episode you transcribe, the transcript, the insights and tool results you generate, your chat messages, and your minute and AI usage.

Other people: episodes contain the voices and names of the people speaking. We process them only to make your transcript, build no profile of them, and delete a transcript about a person who asks us to at [email protected].

Payments: Stripe handles checkout and invoices. We store your Stripe customer and subscription ids, never your card details.

What the extension reads

On a podcast page the extension reads only what identifies the episode: the page address, audio sources, podcast metadata, RSS links, the title and the show name. It never reads page text, cookies or form data, and it sends the episode to us only when you act on it or to check whether you already have its transcript. On a YouTube video the extension also reads the title, channel, description and caption text, but only when you press Transcribe, and sends them to us to build the transcript. It never reads YouTube comments, recommendations or your account.

Access to all websites is optional and off by default. You can turn it on in Settings so the toolbar finds episodes on any site, and turn it off again at any time, which removes the access. Without it the extension works on supported podcast sites and when you click its button.

Who processes your data

Cloudflare hosts the service and stores its data. The speech-to-text service provider that runs a job receives the episode audio. An AI service provider generates insights, tool results, translations and chat answers from the transcript. Stripe processes payments, Google and Apple handle their sign-in, our email provider sends sign-in codes, and Sentry receives error reports without transcript text or IP addresses. Each receives only what its task needs, and we ask each to process it only on our instructions.

Some of these service providers are in the United States. We transfer data to them under a data processing agreement with the EU standard contractual clauses or the EU-US Data Privacy Framework, and we use the settings and terms that stop them training their models on your data.

How long we keep it

Episode audio is deleted when its job ends and never kept longer than 24 hours. We never play or host it.

On the Free plan a transcript stays in your library for 7 days from when you added it. On Pro it stays while your account is active, and for 30 days after a downgrade.

A transcript is shared by everyone who transcribed the same episode. Once no library holds it and nobody has opened it for 90 days, it is deleted with its insights.

Your account stays until you delete it. Deleting it in Settings removes your account details, sessions, library, chat history and tool results. We keep how many minutes and AI runs the account had used, with a one-way hash of your email address, so that deleting an account and signing up again does not reset your allowance. We rely on our interest in preventing abuse for this, and we use the hash for nothing else.

Logs and IP addresses

When you sign in we set one session cookie that keeps you signed in, and the sign-in page uses Cloudflare Turnstile to block bots. We never store your IP address. It is used briefly to slow down abuse and then discarded. Our logs and error reports never contain an IP address, a password, a sign-in code or transcript text.

When you press Play on an episode, your browser streams its audio straight from the podcast host, as any podcast app does. That host sees your IP address and browser, under its own privacy policy. The audio never passes through us and we never store it. If you shift an episode's times to match the audio, we keep that number with your account until you reset it or delete the account. The same holds when you choose Download audio, which opens the original file on its host in a new tab.

Website analytics

The website counts visits with a self-hosted analytics service at analytics.apptiary.com, run by the Apptiary studio and not shared with an advertising network. It runs in strict mode: it sets no cookies, uses no browser storage and builds no profile of you. It keeps no IP address, only a salted hash that cannot be turned back into one, and it records the page visited and where you came from. It also counts clicks on install, pricing and navigation links, without any personal data. It is used only on the website, never in the extension, and needs no cookie banner.

Your rights

You can see, export and delete your transcripts in the app and delete your account in Settings. You can also ask us at [email protected] for a copy of your data, a correction or deletion, and you can complain to your data protection authority.

Contact

Questions about this page, your data or a removal request go to [email protected]. We answer within 30 days, usually much sooner.